AXIS UNDERWRITING SERVICES PTY LTD - Privacy Policy

Our Commitment

Axis Underwriting Services Pty Ltd ("Axis") is committed to complying with the principles of the Privacy Act 1988 (Cth) concerning the collection, use and management of personal information about individuals. Axis is bound by the Privacy Act and for Lloyds business the Insurance Council of Australia Privacy Code.

We collect personal information that is necessary to provide and manage the products or services we offer, develop and identify products and services that may interest you and to conduct market or customer satisfaction research.

Generally, the type of personal information we collect includes names, postal and email addresses, telephone numbers and information relevant to particular insurance policies. In certain circumstances, we may collect sensitive information, such as health information about you and information about your membership of professional and trade associations.

Once we have collected any personal information about you, we will manage it in accordance with the Privacy Act. We will take steps to ensure that the personal information we hold about you is accurate and up to date. If you believe that any information we hold about you is incorrect, you should notify us so that we can correct it.

We disclose personal information to third parties who we believe are necessary to assist us and them in providing the relevant services and products. We will not do this unless it meets the privacy standards under the Privacy Act. For example, to evaluate or deliver our products and services to you, we may need to disclose your information to:

• An agent authorised by us to collect or assess information relating to the relevant product or service;
• A broker or other persons authorised by you;<
• The insurer or a reinsurer of the relevant product or service;
• A person or organisation contracted by us to assess, evaluate or manage claims made under your policy;
• A person or organisation contacted by us to confirm, assess, clarify or assist in delivering a product or service to you;
• An organisation contacting us with your consent, to obtain past policy or claims information about you;
• Commonwealth or State/territory Government authorities; and
• Courts, tribunals or other dispute resolution bodies.

We limit the use and disclosure of any personal information provided by us to them to the specific purposes for which we supplied it. We may transfer your personal information overseas where it is necessary to provide our service or product.

We will take reasonable steps to protect the personal information we hold about you from misuse and loss, and from unauthorised access, modification or disclosure. If we no longer need your personal information, we will take reasonable steps to destroy or permanently de-identify it.

When you give us personal information about other individuals, we rely on you to have made, or make them aware, that you will, or may, provide their information to us and the types of third parties we may provide it to, the relevant purposes we and the third parties will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the purposes to which we agree. Where relevant, you must meet the requirements of the Privacy Act when collecting, using, disclosing and handling personal information on our behalf. You must also ensure that your agents, employees and contractors meet the above requirements.

On you request, we will provide you with access to the personal information that we hold about you, except in circumstances where access may be denied under the Privacy Act. We reserve the right to determine the manner in which the information is accessed.

If we deny you access we will provide you with a reason and, depending on the circumstances of the denial, we may provide sufficient access to information through mutually agreeable intermediaries to meet the needs of both parties. If you request access to your personal information, you may be charged a fee for costs incurred such as photocopying, administration and postage. You may also request that we provide you with further information on how we collect, hold, use and disclose personal information at Axis.

If you do not wish to receive certain information about our services or products, or you do not want us to disclose your personal information to another organisation (including our related companies) you can opt-out by contacting our Privacy Officer.

We have established a privacy complaints handling procedure to deal with any complaints you may have about how we have collected, used or managed your personal information. I you would like to make a complaints, please contact the Privacy Officer, Axis Underwriting Services Pty Ltd, 346 St Kilda Road Melbourne, Victoria, 3004. Your complaint will be taken seriously and investigated thoroughly.

If you are not satisfied with the investigation undertaken by Axis and the complaint relates to Lloyd's business, you can make a complaint to:-

If you remain dissatisfied with the response Lloyd's Australia will provide you with contact details of the Privacy Compliance committee administered by Insurance Enquiries and Complaints.